One of the key points to hospitality is a friendly greeting and a smile (added points if greeted by name). Every single time I pass the front desk at the Hotel Laguna at the Chia Laguna Resort I am greeted by name and a smile that beams genuine happiness and care. I feel warm and welcomed each and every time I enter the hotel.
Antonio making his signature 1988 cocktail
The other evening I was returning to my room early and mentioned to Antonio, the Sommelier and bartender that I wasn't feeling well. He replied, "Wait just a minute, I know exactly what you need." After a few moments he returned with fresh ginger, which he then muddled and added a little mint, lemon, and agave syrup with hot water in a pot and gave it to me to take to my room, the perfect remedy for a little cold. This anticipation of need and his desire to exceed my expectations, is what makes Giuseppe and the Hotel Laguna a 5-star resort.
The staff at the Chia Laguna are truly exceptional. Every person I've come in contact with has had a smile on their face, has displayed genuine empathy for my experience, and has been available to my every need. When my step-dad, Asaad was concerned about his laundry that was dropped off a few days earlier, he was met with this response, "Mr. Kelada, have no worries, we will take care of you." In fact, I heard that very same phrase a number of times during my stay, "Everything will be taken care of for you." The staff take interest in getting to know me, joke where appropriate, offer recommendations to sites and destinations, and have also blended seamlessly into the background unnoticed but ever present. The Hotel Laguna at the Chia Laguna Resort is a model for hotel hospitality.
Gian-Luca, General Manager Chia Laguna Resort
By the time we left this morning, my family and I truly felt like we were a part of something special, part of a family. We were sent off this morning by Antonello, GM of the Hotel Laguna and Gian-Luca, GM of the Chia Laguna Resort with such warm and loving care that our hearts with filled with love. We will most certainly return in the future. Thank you so much to the entire staff at Chia Laguna for making this one of the best trips of our lives.